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Shipping to Europe
Delivery to Europe
Institut Kallista ships its cosmetic treatments throughout metropolitan France and Europe.
As with France, every order placed before 1 p.m. from Monday to Friday is prepared and shipped the same day. Any order validated after 1 p.m. will be prepared and shipped on the next business day. We do not carry out any preparation or shipping on weekends and public holidays.
Consult the "Delivery France" page for more information on delivery to France.
Order tracking
When your order is prepared and handed over to the carrier, you will receive a shipping confirmation by email as well as your tracking number to follow the progress of your order.
Delivery to Europe
We ship all our Guinot, Thalgo, LPG, Maria Galland, and Mary Cohr products throughout Europe.
Sothys products cannot be shipped outside of France.
Delivery method
For European countries, delivery is only made to the home, with or without signature, with the UPS carrier.
Delivery times
Delivery times are estimated between 2 and 5 business days from shipment. They may vary depending on different factors: weather and climatic conditions, social movements, public holidays, or exceptional circumstances beyond our control.
Deadlines are expressed in business days, excluding Saturdays, Sundays, and public holidays.
Delivery to Europe
Institut Kallista ships your Guinot, Thalgo, LPG, Maria Galland, and Mary Cohr treatments to several European countries: Belgium, Luxembourg, Switzerland, Italy, Spain, Portugal, Germany, Estonia, Lithuania, Poland, Ireland, Malta, Netherlands, Cyprus, Greece and all other countries located in Europe.
Sothys products cannot be shipped outside of France.
If your country is not on the list below, please contact us by e-mail: bonjour@institut-kallista.com or via live chat. We will carefully study your request and find a solution to set up a personalized shipment.
Delivery costs vary between €6.20 and €9.90, depending on the shipping country and the order amount. They are calculated and displayed at the time of payment as soon as you have entered your delivery address.
Delivery to Belgium 🇧🇪
We deliver everywhere in Belgium via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €8.28
- Order over €49: €6.20
Delivery times vary from 2 to 4 business days.
Delivery to Luxembourg 🇱🇺
We deliver everywhere in Luxembourg via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €8.28
- Order over €49: €6.20
Delivery times vary from 2 to 4 business days.
Delivery to Germany 🇩🇪
We deliver everywhere in Germany via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €8.28
- Order over €49: €6.20
Delivery times vary from 2 to 4 business days.
Delivery to Italy 🇮🇹
We deliver everywhere in Italy via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €9.90
- Order over €49: €7.90
Delivery times vary from 2 to 4 business days.
Delivery to Spain 🇪🇸
We deliver everywhere in Spain via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €9.90
- Order over €49: €7.90
Delivery times vary from 2 to 4 business days.
Delivery to Portugal 🇵🇹
We deliver everywhere in Portugal via UPS, only to home with hand delivery.
Delivery costs:
- Order under €49: €9.90
- Order over €49: €7.90
Delivery times vary from 2 to 4 business days.
Delivery to Switzerland 🇨🇭
We deliver everywhere in Switzerland via UPS, only to home
Delivery costs:
- Order under €49: €15.90
- Order over €49: €14.90
Delivery times vary from 2 to 4 business days.
Customs fees may apply. As an indication, duties amounting to 8.1% of the total order amount may be requested upon receipt. No fees for orders under 63 Swiss Francs.
These fees are the responsibility of the recipient and are independent of our billing.
Returns
You have 14 days after receiving your order to make a return.
To learn about our return policy and the procedure for returning a product or your entire order, please consult our page "Return & Refund"