> Are the products strictly the same as those of the brands?

Rest assured! Institut Kallista is the official and authorized distributor of the Sothys, Guinot, Lpg, Thalgo, Maria Galland, and Pier Augé brands. Our products are 100% authentic and guaranteed to be free from counterfeits.

> Where are the products stored and under what conditions?

We store our products optimally: away from light, dust and heat to guarantee you high-quality, compliant products.

> What about stock renewal?

The Kallista Institute is a true beauty institute, located in Haute-Savoie and founded in June 2000. Our beauticians and advisors are trained by your favorite brands to offer you expert advice.

We invite you to call us: Monday to Friday from 9 a.m. to 5 p.m. at 04 50 81 08 99. We will then be able to talk with you, identify your needs and understand the nuances of what you are saying, in order to advise you professionally. We can also be reached by email: bonjour@institut-kallista.com or via the chat bubble on the site for an instant conversation!

Looking forward to advising you!

We offer several delivery methods to suit everyone, whether it's to your home or to a collection point, it's up to you to choose the delivery method you prefer. We ship your orders as quickly as possible so you can receive them within 3 days. Discover all our delivery options by visiting the Delivery page.

To make a return, your product must be intact and must retain its original plastic film. To find out how to return your product, go to the Return & Refund page.

Would you like to join the Kallista Club and enjoy our exclusive benefits? It's possible! As soon as you create an account on our website, you automatically become part of the Club and can complete various missions to accumulate points.

If you already have an account, simply log in and access the Loyalty and Sponsorship page to discover this new feature at Institut Kallista. Points accumulation is active since 03/29/2024.

Absolutely! Drawing on our expertise as beauticians and our knowledge of each brand and customer needs, we've developed exclusive beauty routines and packages. We've designed them just like salon advice!

You will easily find them in the dedicated " Special Offers & Promotions " tab and also, sometimes, directly in the file of your favorite item: presented alone or in assortment with a complementary product.

We also offer exclusive offers , with the bonus of a gift or promotional discount.

Plus, you'll earn points with every purchase you make to unlock even more exclusive benefits! So, happy beauty shopping!

Didn't find the answer to your question above? Check out our comprehensive FAQ.

If despite the FAQ you still cannot find an answer to your question, contact customer service by telephone at 04 50 81 08 99 , by email: bonjour@institut-kallista.com or via the chat bubble available at the bottom right of the site.