Effective as of March 2026

Privacy Policy

This Privacy Policy describes how SAS CAP 2030, which operates the website www.institut-kallista.com under the trade name Kallista Beauté (hereinafter “we” or “Kallista”), collects, uses, shares, and protects your personal data.

This policy is drafted in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act No. 78-17 of January 6, 1978.

1. Data Controller

SAS CAP 2030 — Kallista Beauté
118 avenue des Charmes, 74140 Sciez-sur-Léman, France
Email: bonjour@institut-kallista.com
Phone: +33 4 50 81 08 99

2. Data Collected

2.1 Data Provided by the Visitor

When placing an order or contacting us: last name, first name, mailing address, email address, phone number, shipping and billing addresses, payment information.

2.2 Data collected automatically

IP address, browser type, operating system, pages viewed, duration of visit, traffic source. This data is collected via cookies (see Section 7).

3. Purposes and legal bases

Order processing (delivery, billing, tracking) — Legal basis: performance of the contract.

Communication regarding orders (confirmation, shipping, customer service) — Legal basis: performance of the contract.

Fraud prevention and security — Legal basis: legitimate interest.

Website improvement and browsing analysis — Legal basis: legitimate interest (subject to consent for non-essential cookies).

Sending marketing communications (offers, news, newsletters) — Legal basis: consent. You may withdraw your consent at any time via the unsubscribe link in each email.

Legal and Regulatory Obligations — Legal basis: legal obligation.

4. Recipients of the Data

Your data may be shared with:

Shopify Inc. — Website hosting and order management.

Payplug — Secure processing of credit card payments.

PayPal — processing of PayPal and Apple Pay payments.

Oney Bank — processing of 3x/4x payment plans (if selected by the Customer).

Klaviyo — sending of marketing communications (if consent is given).

Google Analytics — analysis of Website traffic (if consent is given). Policy: https://www.google.com/intl/fr/policies/privacy/. Opt-out: https://tools.google.com/dlpage/gaoptout

UPS, Mondial Relay, Colissimo, Chronopost — order delivery.

Your data is never sold to third parties.

5. Transfers outside the European Union

Certain service providers (Shopify, PayPal, Google, Klaviyo) may process data outside the European Union. These transfers are governed by safeguards compliant with the GDPR (adequacy decisions, standard contractual clauses).

6. Retention period

Order data: 3 years from the last order, followed by legal retention (tax: 6 years, accounting: 10 years).

Browsing data (cookies, logs): Up to 13 months.

Marketing data: 3 years from the last contact or interaction.

Contact data (forms, customer service): 3 years from the closure of the request.

7. Cookies

7.1 Types of cookies

Strictly necessary cookies (shopping cart, session, security): no consent required.

Audience measurement cookies (Google Analytics): subject to consent.

Marketing cookies (Klaviyo, retargeting): subject to consent.

7.2 Consent management

A banner allows you to accept or decline each category during your first visit. You can change your choices at any time via the “Manage cookies” link at the bottom of the page.

8. Your rights

You have the following rights: access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and post-mortem directives.

For marketing communications, you can unsubscribe at any time via the unsubscribe links in our emails or by contacting us.

Contact: bonjour@institut-kallista.com or SAS CAP 2030, 118 avenue des Charmes, 74140 Sciez-sur-Léman. Response within one month.

Complaints: CNIL — www.cnil.fr

9. Security

We take appropriate measures to protect your data. Payments are secured by Payplug. We do not store any banking information.

10. Changes

This policy may be modified at any time. The current version is the one published on the Website.

11. Contact

SAS CAP 2030 — Kallista Beauté
118 avenue des Charmes, 74140 Sciez-sur-Léman
Email: bonjour@institut-kallista.com
Phone: +33 4 50 81 08 99