Delivery in France

Institut Kallista ships its cosmetic products throughout mainland France and Europe.

Any order placed before 1:00 p.m. (Monday to Friday) is prepared and shipped the same day. Orders placed after 1:00 p.m. are prepared and shipped on the next business day. Orders are not prepared or shipped on weekends or public holidays.

Visit the "Europe Delivery" page for more information about international delivery.

Tracking your order

Once your order has been shipped and handed over to the carrier, you will receive a shipping confirmation email containing your tracking number. You can then track your order in real time.

Delivery in France

We ship our Sothys, Guinot, Thalgo, LPG, Maria Galland and Mary Cohr products to mainland France and Corsica.

Delivery methods

We offer several delivery methods:

• Delivery to a pick-up point via Mondial Relay, free with purchases of €49 or more.
• Home delivery to your mailbox, free with purchases of €69 or more.
• Home delivery with signature required, free and standard for orders over €130, for enhanced security

Delivery times

Estimated delivery times are between 2 and 5 business days from the date of shipment. They vary depending on the carrier selected and current logistical conditions (peak periods, weather conditions, industrial action or exceptional circumstances beyond our control).

Delivery times are stated in business days, excluding Saturdays, Sundays and public holidays.

During sale periods, the preparation time is extended due to the high volume of orders we receive. 

Returns

You have 14 days after receiving your order to make a return.
To find out about our return policy and the steps to return a product or your entire order, please visit our "Return & Refund" page.