FAQ
LOYALTY & SPONSORSHIP
How does the loyalty program work?
Our loyalty program rewards you every time you shop on our site. Through your purchases, you earn points that give you access to exclusive benefits such as vouchers, gifts, products, and promotional offers! Every €1 spent earns you 3 points.
Points are not accumulated during promotional periods such as sales or Black Friday.
You can also complete missions to accumulate more points.
How can I use my points?
Visit our Loyalty and Referrals page to discover the many benefits available. Simply select the benefit you'd like to receive and click "Get." Make sure you have the necessary points to redeem your gift. Once your points are redeemed, a code will appear. Copy this code and add it to your cart the next time you place an order. The product or discount will be automatically applied.
Worried about forgetting your code? You'll receive a copy of it in your email, or you can contact customer service so we can resend it to you.
The generated vouchers cannot be combined with each other or with current promotions.
Where can I see my points?
To know how many points you have, you must be logged in.
Then, you can see your points directly on the "Loyalty" page of the site or by going to your profile.
How can I refer a friend?
Still on our Loyalty and Sponsorship page, go to the “Give €10, Receive €10!” box. Enter the email address of the friend you wish to sponsor. If they have never placed an order on our site, they will receive a €10 voucher to use on their first order. Once their order is validated, you will also receive a €10 voucher to use on your next order.
You can refer as many friends as you want.
How to get a loyalty account?
Would you like to join the Kallista Club and enjoy our exclusive benefits? It's possible! As soon as you create an account on our website, you automatically become part of the Club and can complete various missions to accumulate points.
If you already have an account, simply log in and access the Loyalty and Referrals page to discover this new feature at Institut Kallista. Points accumulation is active since March 29, 2024.
CUSTOMER SERVICE
How to contact customer service?
Customer service is available Monday to Friday, 9am to 5pm via chat, email, or phone.
- Chat with us directly on the chat available at the bottom right of the site
- Call us at 04 50 81 08 99
- Write to us at bonjour@institut-kallista.com
Who handles customer service?
A team of qualified beauticians is available to advise you on the various products available on the site, as well as to help you with your order or answer any other questions.
How do I get product advice?
Call or write to us detailing your problem and your needs, our team of beauticians will be happy to answer you and advise you in order to offer you the products that suit you.
Didn't find the answer to your question?
Discover our complete FAQ right here: Kallista Institute FAQ
You can also contact us via the chat bubble available on the site, by phone at 04 50 81 08 99 or by email at bonjour@institut-kallista.com . Customer service is available Monday to Friday from 9 a.m. to 5 p.m. We make every effort to respond to you as quickly as possible.