Effective as of March 2026

General Terms and Conditions of Sale

These General Terms and Conditions of Sale (hereinafter the "GTC") apply to any purchase made by an individual acting as a consumer (hereinafter the "Customer") on the website www.institut-kallista.com (hereinafter the "Website") from:

SAS CAP 2030
Trading name: Kallista Beauté
Share capital: €3,000
Registered Office: 118 Avenue des Charmes, 74140 Sciez-sur-Léman, France
RCS Thonon-les-Bains — 530 885 763
Intra-Community VAT number: FR42 530 885 763
Email: bonjour@institut-kallista.com
Telephone: +33 4 50 81 08 99

(hereinafter the "Seller")

The Customer is informed that professionals wishing to place an order must contact the sales department to benefit from separate contractual terms.

Any order placed on the Website implies full and complete acceptance of these GTC.

Article 1 — Definitions

"Customer": any individual making a purchase on the Website for personal use.

"Product(s)": all cosmetic products and accessories offered for sale on the Website.

"Order": any purchase of one or more Products made by the Customer on the Website.

"Delivery": the physical handover of the Product to the Customer or a third party designated by them.

Article 2 — Purpose

These GTC govern the sale of Products by the Seller to its Customers via the Website.

The applicable GTC are those in force on the date the Order is placed.

Article 3 — Products

The Products offered for sale are those described on the Website on the day of consultation. The photographs are presented with the utmost care but do not constitute a contractual element.

The Seller reserves the right to modify the range of Products at any time. All Products are new and comply with European legislation and the standards applicable in France.

Article 4 — Prices

Prices are indicated in euros including VAT, at the applicable VAT rate. Delivery costs are added to the price of the Products and are indicated before the Order is confirmed.

The Seller reserves the right to change its prices. Products are invoiced at the price in force at the time the Order is confirmed.

Article 5 — Orders

5.1 Capacity

To place an order, the Customer must be at least 18 years old or have the consent of their legal representatives.

5.2 Placing an Order

The Customer selects the Products, adds them to the cart, reviews their Order, and then proceeds to payment. The Order is registered after payment confirmation.

5.3 Confirmation

A confirmation email is sent to the Customer. This email does not constitute an invoice. The invoice is attached to the package upon Delivery.

5.4 Availability

Products are offered subject to available stock. In the event of unavailability, the Customer will be informed and may choose between a refund or waiting for replenishment.

Article 6 — Payment

6.1 Payment Methods

The Customer may pay for their Order by: credit card (Visa, Mastercard), PayPal, Apple Pay, bank transfer, bank check.

Credit card transactions are processed securely by our payment service provider. Banking data is neither stored nor accessible by the Seller.

Payment by check is accepted under the conditions specified on the Website.

6.2 Installment Payment with Oney

The Customer may pay for their Order in 3 or 4 installments by credit card via Oney Bank, for purchases from €100 to €3,000.

This offer is reserved for individuals residing in France who hold a Visa or Mastercard credit card with an expiration date later than the duration of the financing. Cards with automatic authorization (Electron, Maestro, Nickel, etc.), e-cards, Indigo cards, and American Express cards are not accepted.

By choosing Oney payment, the Customer accepts Oney's General Terms and Conditions of Sale and Legal Notices, accessible from the payment page.

Payment in 3 installments: an initial payment debited upon shipment, then 2 monthly payments at 30 and 60 days. Fees: 1.61% of the amount (maximum €25). Fixed APR of 21.63%.

Payment in 4 installments: an initial payment debited upon shipment, then 3 monthly payments at 30, 60, and 90 days. Fees: 2.40% of the amount (maximum €50). Fixed APR of 21.61%.

Oney Bank reserves the right to accept or refuse the financing request. The Customer has a 14-day right of withdrawal.

Oney Bank — SA with a share capital of €51,286,585 — Registered Office: 34 avenue de Flandre, 59170 Croix — RCS Lille Métropole 546 380 197 — Orias No.: 07 023 261 — www.oney.fr

6.3 Payment Date

The amount is debited at the time of payment confirmation (or according to the Oney payment schedule, where applicable).

Article 7 — Delivery

7.1 Delivery Areas

Products are delivered in metropolitan France and European Union countries. Certain brands distributed on the Website (notably Sothys) are subject to territorial restrictions and can only be delivered in metropolitan France.

Customs duties (approximately 8.1%) may apply to orders shipped to Switzerland.

7.2 Timeframes

Shipping and delivery timeframes are indicated on the Website. Products are shipped within a maximum of 30 days from payment confirmation. In the event of a delay, the Customer may cancel their Order in accordance with Article L.216-2 of the French Consumer Code.

7.3 Receipt

The Customer checks the condition of the package upon receipt. In the event of damage, the Customer must make a reservation of rights with the carrier and inform the Seller within 3 business days.

7.4 Transfer of Risk

The transfer of risk occurs when the Customer takes physical possession of the Product.

7.5 Package Returned to Sender

If the Customer does not collect their package from the pickup point designated for the delivery of their package, the latter is automatically returned to the sender after the storage period at the delivery location has expired. In this case, the Seller reserves the right to apply return fees if the Customer wants a refund or redelivery fees if the Customer wants to be delivered again.

Article 8 — Right of Withdrawal

8.1 Principle

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal, without justification or penalty.

8.2 Exclusions

The right of withdrawal does not apply to sealed Products that cannot be returned for health or hygiene protection reasons and which have been unsealed by the Customer after Delivery (Article L.221-28, 5° of the French Consumer Code).

8.3 Exercise

The Customer notifies their decision by email to bonjour@institut-kallista.com or by letter to: SAS CAP 2030, 118 avenue des Charmes, 74140 Sciez-sur-Léman.

8.4 Return

The Product must be returned in its original packaging, in good condition, within 14 days of notification.

Return address: 1223 Voie Christophe Colomb, 73800 Porte-de-Savoie

Return fees are borne by the Customer and amount to €4.90.

8.5 Refund

The refund is issued within 14 days of the recovery of the Product or proof of shipment. The refund is made by the same payment method used for the Order.

Article 9 — Legal Guarantees

9.1 Legal Guarantee of Conformity

The Seller is required to deliver goods that conform to the contract, in accordance with Articles L.217-1 et seq. of the French Consumer Code (Ordinance No. 2021-1247 of September 29, 2021).

The Customer has a period of two (2) years from delivery to take action. During this period, the Customer does not have to prove that the defect existed prior to delivery.

In the event of a defect, the Customer chooses between repair and replacement, or failing that, a price reduction or rescission of the contract.

Harmonized Notice on the Legal Guarantee of Conformity

Learn more about your rights regarding the legal guarantee

9.2 Guarantee Against Hidden Defects

The Seller is subject to the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). The Customer may take action within 2 years from the discovery of the defect.

Article 10 — Liability

The Seller shall not be held liable in the event of force majeure or an event beyond their control. The Seller's liability is limited to the amount of the Order concerned.

Article 11 — Personal Data

Personal data is processed in accordance with the GDPR and the French Data Protection Act. The terms are detailed in the Website's Privacy Policy.

Article 12 — Intellectual Property

All elements of the Website are protected by intellectual property law. Any reproduction is prohibited without the Seller's prior written consent.

Article 13 — Archiving

Any contract corresponding to an order exceeding €1 including VAT is archived for 10 years in accordance with Article L.213-1 of the French Consumer Code. The Customer may request a copy.

Article 14 — Mediation and Dispute Resolution

In the event of a dispute, the Customer shall first contact the Seller. Failing a solution, the Customer may resort to a consumer mediator.

Designated mediator: CM2C – Consumer Mediation and Justice Conciliator Center

Website: www.cm2c.net

The Customer may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Article 15 — Applicable Law

These GTC are governed by French law. European consumers may bring proceedings before the courts of their domicile in accordance with Regulation (EU) No. 1215/2012.

Article 16 — Contact

SAS CAP 2030 — Kallista Beauté
118 avenue des Charmes, 74140 Sciez-sur-Léman
Email: bonjour@institut-kallista.com
Telephone: +33 4 50 81 08 99