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Terms and Conditions
These general terms and conditions of sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by an Internet user/natural person (hereinafter the “CUSTOMER”) on the website http://www.institut-kallista.com (hereinafter the “SITE”) with SAS CAP 2030, KALLISTA BEAUTÉ , registered in the trade and companies register Thonon 74200 under the number 530885763 , having its registered office 118 avenue des charmes - 74140 SCIEZ-SUR-LÉMAN , France Tel: 04 50 81 08 99
email: bonjour@institut-kallista.com (hereinafter the “SELLER”).
IMPORTANT
Any order placed on the SITE necessarily implies the unreserved acceptance by the CUSTOMER of these general conditions of sale.
Article 1. Definitions
The terms used below have the following meanings in these General Conditions:
" CUSTOMER » : designates the co-contractor of KALLISTA or SELLER, who guarantees to have the status of consumer as defined by French law and case law. As such, it is expressly provided that the CUSTOMER acts outside of any usual or commercial activity.
" DELIVERY » : means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.
" PRODUCTS » : designates all the products available on the SITE institut-kallista.com
" TERRITORY » : designates Metropolitan FRANCE (excluding DOM/TOM).
Article 2. Purpose
These General Conditions govern the sale by KALLISTA to its CUSTOMERS of PRODUCTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the KALLISTA sales department in order to benefit from separate contractual conditions.
Article 3. Acceptance of the general conditions
The CUSTOMER undertakes to read these General Conditions carefully and accept them, before proceeding to payment for an order for PRODUCTS placed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions and keep a copy.
KALLISTA advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
Article 4. Purchase of products on the SITE
To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives.
The CUSTOMER will be asked to provide information that can identify them by completing the form available on the SITE. The (*) symbol indicates mandatory fields that must be completed for the CUSTOMER's order to be processed by KALLISTA.
The CUSTOMER can check the status of their order on the SITE. DELIVERIES can, where applicable, be tracked using the online tracking tools of certain carriers.
The CUSTOMER may also contact KALLISTA's sales department at any time by email at bonjour@institut-kallista.com , to obtain information on the status of your order.
The information that the CUSTOMER provides to KALLISTA when placing an order must be complete, accurate and up-to-date.
KALLISTA reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information communicated.
KALLISTA only sells to individuals and reserves the right to cancel an order if the sole purpose of the order is to resell the goods and engage in parallel trade.
Any order for an item on the “SITE” implies consultation and express acceptance of these general conditions of sale, without prejudice to specific contractual conditions agreed between the parties.
Consequently, the fact that any person orders a product offered for sale on KALLISTA implies full and complete acceptance of these general conditions of sale, which the CUSTOMER acknowledges having read prior to placing their order.
Article 5. Orders
Article 5.1. Characteristics of the products
KALLISTA strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
KALLISTA reserves the right to modify the selection of PRODUCTS available on the SITE, in particular depending on constraints linked to its suppliers.
Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in France.
Article 5.2. Order procedure
PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchasing options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities.
Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket.
The latter can then add as many PRODUCTS as he wishes to his basket.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the contents of the order are correct.
If the CLIENT has not already done so, he will then be invited to identify himself or register.
Once the CUSTOMER has validated the contents of the basket and has identified himself/herself/registered, an automatically completed online form will be displayed to him/her, summarizing the price, applicable taxes and, where applicable, delivery costs.
The CUSTOMER is invited to check the contents of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents.
The CUSTOMER can then proceed to payment for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.
For PRODUCTS for which options are available, these specific references appear when the correct options have been selected.
Orders placed must include all information necessary for the proper processing of the order.
The CUSTOMER must also select the chosen delivery method.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order.
A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided via the registration form is correct.
KALLISTA does not send any order confirmations by post or fax.
5.2.4. Billing
During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by KALLISTA).
The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.
The CUSTOMER must also specify the chosen payment method.
Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that KALLISTA sends to the CUSTOMER by email constitutes an invoice.
Regardless of the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
Article 5.3. Date of order
The order date is the date on which KALLISTA acknowledges receipt of the order online.
The deadlines indicated on the SITE only begin to run from this date.
Article 5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery costs, excluding packaging and gifts, for the DELIVERY address and the carrier or mode of transport chosen).
Prices include in particular value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
KALLISTA supplier prices are subject to change.
Accordingly, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the event of a serious error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.
Article 5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, KALLISTA applies “just-in-time” stock management.
Therefore, depending on the case, the availability of PRODUCTS depends on KALLISTA stocks.
KALLISTA undertakes to honor orders received subject to the PRODUCTS being available.
The unavailability of a PRODUCT is generally indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed by KALLISTA when a PRODUCT is restocked.
In any event, if unavailability was not indicated at the time of ordering, KALLISTA undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
KALLISTA may, at the request of the CLIENT:
Either offer to ship all PRODUCTS at the same time as soon as the out-of-stock PRODUCTS are available again, or proceed with a partial shipment of the available PRODUCTS initially, then ship the remainder of the order when the other PRODUCTS are available, subject to clear information regarding the additional transport costs that may be incurred, or offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.
If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.
Article 6. Right of withdrawal
The terms of the right of withdrawal are provided in the “withdrawal policy”, a policy available in Annex 1 hereof and accessible at the bottom of each page of the SITE via a hyperlink.
Article 7. Payment
Article 7.1. Payment methods
The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by KALLISTA.
- By credit card: Visa - MasterCard - Carte Bleue
- Bank Transfer
- PayPal
- Bank Check, up to €100 for any first order on the SITE.
K ALLISTA will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.
It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
The payment method by check for orders with an amount greater than €100 is reserved for customers who have already ordered on our SITE before.
Regarding ONEY payment in installments:
Payment for your order in 3 or 4 installments by credit card from €100 of purchases up to €3,000 with Oney Bank.
Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €100 to €3,000 in 3 or 4 installments with your bank card.
Conditions: This offer is reserved for individuals (adult individuals) residing in France and holding a Visa or MasterCard bank card with an expiration date longer than the chosen financing period. Systematic authorization cards, in particular Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards, are not accepted.
Subscription terms: After completing your order, simply click on the “3x 4x Oney payment by credit card” button. You will then be redirected to our partner’s 3x 4x Oney website displaying a detailed summary of your order and the personalized financing request, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the login details linked to your 3x 4x Oney account. You will read the general terms and conditions of payment in several installments to which you wish to subscribe, which are provided to you in PDF format so that you can read, print and save them before accepting them.
You then notify your electronic acceptance by ticking the corresponding checkbox. You acknowledge that the "double click" associated with the checkbox on the acknowledgement of the general conditions constitutes consent to contract and constitutes an irrevocable and unreserved acceptance of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purpose of studying your application for the granting, management and recovery of credit. Oney Bank reserves the right to accept or refuse your request for financing in 3x 4x Oney. You have a 14-day cooling-off period to cancel your credit.
How it works: Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows:
A mandatory deposit, debited on the day your order is confirmed for dispatch;
two or three monthly payments, each corresponding to a third or a quarter of the order, collected 30 and 60 days later for the 3 times and 30, 60 and 90 days later for the 4 times, which include fees corresponding to 1.61% of the total amount of the order for a 3 times and 2.40% for a 4 times (within the limit of €25 maximum for a payment in 3 times and €50 maximum for a 4 times).
• Payment in 3 installments from €100 of purchase and up to €3000
Example: For a purchase of €150, deposit of €52.42 then 2 monthly payments of €50.
2-month loan with a fixed APR of 21.63%. Financing cost: €2.42 up to a maximum of €25.
• Payment in 4 installments from €100 of purchase and up to €3000
Example: For a purchase of €400, deposit of €109.60 then 3 monthly payments of €100.
3-month loan with a fixed APR of 21.61%. Financing cost: €9.60 up to a maximum of €50.
Special conditions for one-off promotional offers: For payment in 3 interest-free installments: the financing cost is 0% of the total order amount. Example: for a purchase of €150, deposit of €50, then 2 monthly installments of €50, Credit for a period of 2 months at a fixed APR of 0%.
Financing cost: €0. For payment in 4 interest-free installments: the financing cost is 0% of the total order amount. Example: for a purchase of €400, €100 deposit, followed by 3 monthly installments of €100. Credit for a period of 3 months at a fixed APR of 0%. Financing cost: €0
Oney Bank - SA with capital of €51,286,585 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille
Metropolis 546 380 197 - Orias number: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille
Cedex 9 - www.oney.fr
Article 7.2. Payment Date
In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS order is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped.
If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
Article 7.3. Delay or refusal of payment
If the bank refuses to debit a card or other payment method, the CUSTOMER must contact KALLISTA Customer Service to pay for the order by any other valid payment method.
In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
Article 8. Proof and archiving
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by KALLISTA for a period of ten (10) years in accordance with article L. 134-2 of the Consumer Code.
KALLISTA agrees to archive this information in order to monitor transactions and produce a copy of the contract at the CLIENT's request.
In the event of a dispute, KALLISTA will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
KALLISTA remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.
Article 10. Delivery
The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hyperlink.
Customs fees of up to 8.1% may be applied for orders shipped to Switzerland.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.
CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.
Article 12. Guarantees
Apart from the commercial guarantees that KALLISTA could offer for certain Products, all Customers benefit from “legal” guarantees, for all PRODUCTS, which are detailed below.
Article 12.1. Guarantee of conformity
Article L.211-4 of the Consumer Code : KALLISTA is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for any lack of conformity resulting from the packaging,
Article L.211-5 of the Consumer Code : To comply with the contract, the goods must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
KALLISTA may be liable for defects of conformity existing at the time of delivery and defects of conformity resulting from the packaging.
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT. ( Article L.211-12 of the Consumer Code )
In the event of a lack of conformity, the CUSTOMER may request a replacement.
KALLISTA undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address 141 school road - Filly - 74140 SCIEZ-SUR-LÉMAN .
Finally, the CUSTOMER is exempt from providing proof of the existence of the lack of conformity of the PRODUCT during the six (6) months following delivery of the PRODUCT, this period being extended to 24 months from March 18, 2016.
It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, where applicable, on the PRODUCTS.
Article 12.2. Guarantee of hidden defects
KALLISTA is bound by the guarantee for hidden defects in the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use so much that the CUSTOMER would not have acquired it, or would have paid a lower price for it, if he had known about them. ( Article 1641 of the Civil Code )
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair is not possible, KALLISTA undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address 141 school path - Filly - 74140 SCIEZ-SUR-LÉMAN .
The action resulting from latent defects must be brought by the CLIENT within two (2) years from the discovery of the defect. ( Paragraph 1 of article 1648 of the Civil Code).
Article 13. Liability
KALLISTA cannot be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.
KALLISTA shall not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.
It is also specified that KALLISTA does not control the websites which are directly or indirectly linked to the SITE.
Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given regarding their content.
Article 14. Personal data
KALLISTA collects personal data concerning its CUSTOMERS on the SITE, including through cookies.
CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by KALLISTA is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mailings, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from KALLISTA.
The CLIENT's data is kept confidential by KALLISTA in accordance with its declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to KALLISTA service providers involved in the ordering process. For commercial purposes, KALLISTA may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent when registering on the SITE.
KALLISTA will specifically ask CUSTOMERS if they wish their personal data to be disclosed.
CUSTOMERS may change their mind at any time by contacting KALLISTA. KALLISTA may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CLIENT has the right to access, rectify, oppose (for legitimate reasons) and delete his/her personal data. He/she may exercise this right by sending an email to the following address: bonjour@institut-kallista.com either by sending a letter to 141 school path - Filly - 74140 SCIEZ-SUR-LÉMAN .
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending KALLISTA a photocopy of his identity document.
Article 15. Complaints
KALLISTA provides the CUSTOMER with a “Customer Telephone Service”
At the following number: 04 50 81 08 99 (non-premium rate number).
Any written complaint from the CLIENT must be sent to the following address: 141 School Road - 74140 SCIEZ-SUR-LÉMAN .
Article 16. Intellectual Property
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents.
These elements are the exclusive property of KALLISTA. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request authorization from KALLISTA in writing.
This authorization from KALLISTA will not be granted definitively under any circumstances. This link must be removed at the request of KALLISTA. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Article 17. Validity of the General Conditions
Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions.
Such modification or decision does not in any way authorize CUSTOMERS to disregard these General Conditions.
Any conditions not expressly covered herein shall be governed in accordance with the practice in the retail sector, for companies whose head office is located in France.
Article 18. Modification of the General Conditions
These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are precisely dated and may be modified and updated by KALLISTA at any time.
The General Conditions applicable are those in force at the time of the order.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and applicable law
These General Conditions as well as the relations between the CLIENT and KALLISTA are governed by French law.
In the event of a dispute, only the French courts will have jurisdiction.
However, prior to any recourse to an arbitral or state judge, the CLIENT is invited to contact the KALLISTA complaints department.
If no agreement is reached, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any dispute relating to this contract arises, including relating to its validity.
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If, after a period of seven (7) days, the parties are unable to reach an agreement, the dispute may be submitted to a conventional or judicial mediator.
In the event that mediation fails or is not considered, the dispute which may have given rise to mediation will be referred to the competent jurisdiction designated above.
APPENDIX 1 - WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER has the right to withdraw in principle by returning or restoring the PRODUCT to KALLISTA.
To do this, the PRODUCT must be returned or given back without undue delay, and at the latest within fourteen (14) days following communication of its decision to withdraw, unless KALLISTA offers to collect the PRODUCT itself.
Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.
If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration to: 141 School Road - 74140 SCIEZ-SUR-LÉMAN or bonjour@institut-kallista.com .
The CUSTOMER can also download their prepaid return label themselves via their account on the SITE.
Procedure to follow:
Account > "View details" of the order containing the PRODUCT(S) to be returned > At the bottom of the page: "Generate my return label"
Then the CUSTOMER simply has to return the PRODUCT following the KALLISTA instructions.
He can also use the form below:
WITHDRAWAL FORM
To the attention of KALLISTA 141 Chemin de l'École - 74140 SCIEZ-SUR-LÉMAN , France Tel: 04 50 81 08 99 , email: bonjour@institut-kallista.com
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT Reference: Invoice No.: Purchase Order No.: Ordered on [____________] received on [________________]
- Payment method used: Name of the CUSTOMER: and where applicable, the beneficiary of the order: Address of the CUSTOMER: Delivery address: Signature of the CUSTOMER (except in the case of transmission by email) Date:
In order for the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, KALLISTA undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by KALLISTA) without undue delay and, in any event, no later than fourteen (14) days from the day on which KALLISTA receives the returned PRODUCT.
KALLISTA will make the reimbursement using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the CUSTOMER.
KALLISTA may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date retained being that of the first of these facts.
Return Policy
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: 1223 Voie Christophe Colomb, 73800 Porte-de-Savoie
This deadline is deemed to have been met if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.
Return costs
Return costs are the responsibility of KALLISTA.
Condition of the returned item
The PRODUCT must be returned in accordance with KALLISTA's instructions and must include all accessories delivered.
The CUSTOMER is only liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT.
Packaging
The PRODUCTS are packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.
CUSTOMERS must adhere to the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the
PRODUCT not suitable for him in its original packaging and in good condition, suitable for remarketing.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
APPENDIX 2: DELIVERY POLICY
Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.
Shipping time
The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE.
These deadlines do not include weekends or public holidays.
An electronic message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the electronic address appearing in the registration form is correct.
Delivery times & costs
During the ordering process, KALLISTA informs the CUSTOMER of the possible delivery times and methods for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the SITE.
DELIVERY Terms
In case of absence, a calling card will be left for the CUSTOMER, to allow them to collect their parcel from their post office.
DELIVERY Problems
The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must formally notify the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, the CUSTOMER may terminate the contract.
KALLISTA will reimburse, without undue delay from receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs.
KALLISTA is responsible until delivery of the PRODUCT to the CUSTOMER.
It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial losses noted upon delivery.
