Changed your mind? Want to return a product?

You can easily return or exchange your product within 14 days of receiving your order, in accordance with Article L121-16 of the French Consumer Code. We will do everything possible to assist you in your process and remain available if necessary.

Returns should be made to the following address:

CLD - KALLISTA 1223 Voie Christophe Colomb 73800 Portes de Savoie

> The procedure is simple:

• Go to your personal space on the site. Log in here
• Choose the order that contains the product(s) you wish to return.
• Click on "Request a return"
• Then choose the quantity of items you wish to return and the reason and click on "Request a return" again.
• Your request will be reviewed by our team and approved or rejected. We will then send you your return label.
  
• Then simply print your label, place the product in a box (you can use the same one we sent you). Seal the package, affix the return label, and drop off the package at your nearest retailer or post office.

Please note: Products must not be opened. Any product whose safety packaging has been opened, damaged, soiled, etc., cannot be accepted for return and will not be eligible for exchange or refund. Institut Kallista reserves the right to refuse any return that does not comply with the conditions mentioned above.

Once the return has been received and after verification of the conformity of the product, you will receive your refund.

Return shipping costs are your responsibility if you made a mistake when ordering or if you no longer want the product. Institut Kallista will only cover return shipping costs if there was an error on our part during preparation or if the product is defective.

Items not eligible for return:

• Gift cards

Refund & Exchange

We will refund your order or returned product using the same payment method you used for the initial transaction. If you would like a different refund method, please contact us.

Product exchanges are possible as long as the price of the returned product is the same as that of the product desired in exchange.

Refund will be made upon receipt of verification of the returned product.

Do you have a question?

Please feel free to contact us by phone at 04 50 81 08 99 or by email at bonjour@institut-kallista.com. Séverine & Camille will be delighted to help you.