Soothe and protect your skin every day
Discover the ideal duo to take care of your sensitive skin.
Composition of the duo:
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Soothing Melting Fluid - 50ml : With its fresh and fluid texture, this product is ideal for sensitive, combination, or even oily skin. It helps to desensitize the skin and make it more comfortable day after day.
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SOS Soothing Serum - 20ml : This serum with a fluid texture is ideal for quickly and effectively neutralizing feelings of discomfort and limiting their occurrence.
> What are the delivery times?
Delivery times are calculated from the order dispatch date and are expressed in working days, excluding Saturdays, Sundays, and public holidays.
Any order placed before 1 PM from Monday to Friday is dispatched on the same day. Orders placed after 2 PM on Friday until Sunday evening are dispatched on the following day or on Monday.
We do our utmost to deliver your order within 2 to 5 working days via Colissimo or Mondial Relay, as chosen by you.
> How to track your order?
As soon as your package is handed over to the carrier, you will receive a shipping confirmation email, stating your tracking number. You will then be able to track its progress, from its departure from our premises to your delivery point.
> What are the delivery costs in France?
Delivery is free to a relay point for orders over €49 and to your home for orders over €69.
Any order over €130 will require a signature upon delivery.
> Delivery in Europe
We ship our entire product catalog (excluding Sothys) to all European countries via the UPS carrier.
Shipping costs for Europe start from €6.20. They are calculated automatically when you enter your information in the cart at the time of payment.
> How to make a return?
You can easily return your product within 14 days. You will then have the choice to exchange it or get a refund.
To make a return, please write directly to customer service: bonjour@institut-kallista.com or create your request within your customer account.
Return fees of €4.90 may apply depending on the reason for your return.
