Loyalty & Sponsorship

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LOYALTY & SPONSORSHIP

How does the loyalty program work?

Our loyalty program rewards you as soon as you make purchases on our site. Thanks to your purchases, you accumulate points that give you access to vouchers and promotional offers!

1€ spent earns you 3 points.

Points are not accumulated during promotional periods such as sales or Black Friday.

You can also complete missions to earn more points.

Points are counted for all validated orders (excluding promotions). Returned and refunded orders cancel the addition of points.

How can I use my points?

Visit our Loyalty page to discover the various vouchers offered. Simply choose the one you wish to benefit from and click on "Get". Make sure you have enough points to get your gift. Once the points have been exchanged, a code will appear. Copy this code and add it to your basket during your next order. The product or discount will be automatically applied.

Worried about forgetting your code? You will receive a copy of this code in your inbox, or you can contact customer service to have us send it to you again.

Generated vouchers are valid for 3 months from the date of exchange and cannot be combined with each other or with other promotional codes (sales, Black Friday, birthday).

Where can I see my points?

To know how many points you have, you must be logged in.
Then, you can see your points directly on the "Loyalty" page of the site or by going to your profile.

How to get a loyalty account?

Would you like to join the Kallista Club and enjoy our exclusive benefits? It's possible! As soon as you create an account on our website, you automatically become part of the Club and can complete various missions to accumulate points.

If you already have an account, simply log in and access the Loyalty and Referrals page to discover this new feature at Institut Kallista. Points accumulation is active since March 29, 2024.

CUSTOMER SERVICE

How to contact customer service?

Customer service is available Monday to Friday, 9am to 5pm via chat, email, or phone.

  • Chat with us directly on the chat available at the bottom right of the site
  • Call us at 04 50 81 08 99
  • Write to us at bonjour@institut-kallista.com

Who handles customer service?

A team of qualified beauticians is available to advise you on the various products available on the site, as well as to help you with your order or answer any other questions.

How do I get product advice?

Call or write to us detailing your problem and your needs, our team of beauticians will be happy to answer you and advise you in order to offer you the products that suit you.

Didn't find the answer to your question?

Discover our complete FAQ right here: Kallista Institute FAQ

You can also contact us via the chat bubble available on the site, by phone at 04 50 81 08 99 or by email at bonjour@institut-kallista.com . Customer service is available Monday to Friday from 9 a.m. to 5 p.m. We make every effort to respond to you as quickly as possible.