> What are the delivery times?
Delivery times are calculated from the order dispatch date and are expressed in working days, excluding Saturdays, Sundays, and public holidays.
Any order placed before 1 PM from Monday to Friday is dispatched on the same day. Orders placed after 2 PM on Friday until Sunday evening are dispatched on the following day or on Monday.
We do our utmost to deliver your order within 2 to 5 working days via Colissimo or Mondial Relay, as chosen by you.
> How to track your order?
As soon as your package is handed over to the carrier, you will receive a shipping confirmation email, stating your tracking number. You will then be able to track its progress, from its departure from our premises to your delivery point.
> What are the delivery costs in France?
Delivery is free to a relay point for orders over €49 and to your home for orders over €69.
Any order over €130 will require a signature upon delivery.
> Delivery in Europe
We ship our entire product catalog (excluding Sothys) to all European countries via the UPS carrier.
Shipping costs for Europe start from €6.20. They are calculated automatically when you enter your information in the cart at the time of payment.
> How to make a return?
You can easily return your product within 14 days. You will then have the choice to exchange it or get a refund.
To make a return, please write directly to customer service: bonjour@institut-kallista.com or create your request within your customer account.
Return fees of €4.90 may apply depending on the reason for your return.
